hi, sorry to post on here but placed an order for some items inc a daiwa trolley on the shop. order went thru got an email saying items despatch apart from the trolley which was on back order. i mailed to ask when it was coming to get a response the following day saying we cant get one what would i like to do... so why was i told back order. and if i had known this would have just canceled the whole order as in fairness we only really paid for a few more items to qualify for the free post

this was on wednesday i have sent what must be 4 replies to the email and also the contact on the site, not been able to phone during normal hours as i'm at work and can only mail, first asking if we could sort something out with a different trolley and now i would just like a refund for the item. other stuff arrived fine and father in law more than happy to pay for those items he wanted.

but no response to a customer is just bad customer service also noticed that the trolley has now been taken off the site so should you really just list every product that a company sells before checking you can supply the goods

worse thing was it was for a gift for the father in law but having now spent the money on that we have been unable to supply him with the trolley as money is still in some one else's bank account and we dont all have money to throw about

sorry to rant on here but i just feel like i have been taken for a ride

Tackle is supplied to shops via agents that represent the big companies such as in this case Daiwa...it seems you ordered the trolley but as you say it wasnt in stock (sold out) and quite professionally you were told it was on order via the agent - more than just your trolley, but numerous trollies - thus on back order...

Shops including FW have no control over back orders the control is between the supplying company ie Daiwa and the manufacturers in China...when the stuff is there or promised it is advertised on the FW shop website, if it has been taken off Daiwa must have told us they can no longer supply the item....

If the shop cant supply you with your item then just ask for a refund in writing and Gemma will do that immediately...and it seems to me the shop has kept you informed from what you say.

I can only apologise for the sequence of events, and the stress you have suffered but it seems to me all has been done that could be done...