I've pm'd you Paul

All sorted now with a promise that postage is to be refunded to my credit card.
Thanks for your help Paul.
All that remains is to await confirmation when my next card statement is rec'd

Good news....

If anyone has a problem with the shop of any sort in the future please contact me, and I'll pursue matters on your behalf...

I seem to be haveing same problem order number 5618 waiting on JRC landing net ordered other bits and they arrived straight away cant get through on the phone trying 4-5 times a day for the last two weeks started to feel like i have been skanked (hope not)want to order some more parts but wont until this is resolved can you help out here Paul???

Regards

Send him a private message mate. He'll reply quicker.

See my post elsewhere in the forum as this seems to be the thread the issues are being addressed in, I can get an answer on the phone, but not emails ... !!??!!

"I recently tried to buy some tackle from the fishing warehouse and had a bit of a bad experience to be honest .. so this is just a heads up really from a customer service point of view!!!

I ordered some items via the webshop a chair and some other stuff on Sunday 29th July

Come Wednesday I called to see where the said items were .. only to be told, two of the items were not in stock (note. i hadn't been informed of this, despite sending off 3 emails at this point to the contact us form)

On Wednesday the unknown member of staff .. stated he would send the items out that day or at the lastest Thursday to arrive today 3rd August. (I decided on a slightly more expensive chair which was in stock)

I phoned today (friday 3rd Aug) spoke to Les to ask when the products would be arriving only to be told they wouldn't be, as they hadn't been dispatched !!!

I have now requested a full refund which I am informed will be back on my credit card in a few days ...

Hopefully it will be !!!

Im not being especically critical here and as long as I get my refund processed at a decent speed all will be well but from a customer service, response to customer enquires this has been a bit of a mess

I'd like to think someone may respond to these queries here ... but maybe not based on my experiences of responses to emails

i'm sure i may be an isolated case!"

What would be nice is a better email system whereby confirmations of refunds, confirmation of items being out of stock went out fast-ish after all as the banner above this post states "We only sell tackle we stock"

I also sent my request for a refund in writing and cc'd myself in on it, but like the other 3 emails asking where my items were .. no response, in a world where "Calls are not recorded for training purposes" theres no comeback on what people say verbally

What should be noted was that I literally stayed in the house the whole week waiting for these goods to arrive by courier! when I could have been doing other things!!!!

By the way Paul .. ive only just seen this post so couldn't PM you ... If i use the shop again and run into similar problems I will . In fact I think I will just to make sure my refund is being processed if thats ok !

I'll get onto this straight away...very concerned, although I do know that BT screwed up the shops internet access for a fortnight which meant a big back-log of orders and a breakdown in stock control.....

Despite this, it's not satisfactory, so rest assurred I'm on the case!

thanks Paul!

Both of these problems were resolved over a week ago, I understand...

Yeah the money was refunded as promised within 3 days or so Paul thanks .....

I think the lesson here is confirm the items are in stock first and place the order via telephone if you can instead of the web !!! it seems to work that way more efficiently !!