Hi FW.

Sorry if this is in the wrong place.

I made 2 orders on the 11th Jan,

All the products arrived quickly, Thanks.

Unfortunutly one item was missing and as of yet have not recieved this.

Details are order # 1951

1 x Fox Fleece Jacket
- Model: CPR038|Fox Fleece Jacket - X Lar

I have tried email and phone but have not been able to get any response. Thanks.

I'll relay this tomorrow to the chaps in the warehouse. I'm surprised you have been unable to get through, my apologies...

Thanks for the reply,

2 Weeks more and have STILL not recieved an

Email

Phonecall

PM

Or product!!!!!!!!!!!!!!!!!!!!!!

I've also got problems. My order arrived ok, however the item broke on first use. It has been returned and replaced so no problem there.
I've emailed twice about a refund of my return postage costs for faulty goods but no reply (in line with posted policy). They may be working with the manufacturer to sort it out but if they don't tell me that i can only assume i'm being ignored.
Rubbish customer service.

I have forwarded these issues to the shop>

I'm sure everyone will be happy soon...D:

Thanks Paul...

At nearly a month and a half,

I am keeping my fingers crossed

Paul, thanks for trying however still no contact from the forum shop. I think it's fair to say I shan't be using them again, I would think Naldo won't and to be honest I think other potential customers reading this thread will be having second thoughts.
Not a business to be associated with!

Oh dear

Naldo has been e-mailed and telephoned several times about the Fox jacket which is out of stock.

He has not replied to any of the mails or phone calls...we can't help him if he doesn't come back to us....

In the abscence of any response from Naldo we have refunded his money today....

BRB, I don't believe for one minute that our guys are sitting there ignoring your mails....unless they never got to them..what would be the point of that?

We pride ourselves on our customer service and there are dozens of testimonials on the shop site praising it....

Please forward the mails to me or PM them to me please....

Thanks for replying. I used the "contact us" part of the website, I don't think that saves a copy that I can access. I would think the shop has it unless there is a problem. Shall I have another go at contacting them?

I spoke to Jim yesterday about your mails and there are no outstanding mails...

If you used the contact us on the main site it would not have got to them, you must use (sorry if you did) the contact us on the FW shop site. It would be worth doing again it could have been a technical gliche...

If you speak to Jim you'll know he's not the sort to mess people around...

Hi Paul,
I used the shop contact page.
I repeated my request for a postage refund again via the shop site contact page on Sunday. It's Tuesday pm now and again no response.
I think he has ground me down now, I know the postage cost is only a few quid but I believe it's my money!!
Thanks for trying anyway.

I'll contact them and ensure they get back to you!

I appreciate your efforts Paul but, still no contact!!!
One of the three of us is an arseole, it's not me, I don't think it's you so!!!!
Brian

Still no contact from the FW Shop!!

The MD/Owner is now looking into this!

Another 3 days have gone by, still no contact from the FW Shop, staff, directors or owner!

Please can you PM me your contact details and e-mail!

I've pm'd you Paul

All sorted now with a promise that postage is to be refunded to my credit card.
Thanks for your help Paul.
All that remains is to await confirmation when my next card statement is rec'd

Good news....

If anyone has a problem with the shop of any sort in the future please contact me, and I'll pursue matters on your behalf...

I seem to be haveing same problem order number 5618 waiting on JRC landing net ordered other bits and they arrived straight away cant get through on the phone trying 4-5 times a day for the last two weeks started to feel like i have been skanked (hope not)want to order some more parts but wont until this is resolved can you help out here Paul???

Regards

Send him a private message mate. He'll reply quicker.

See my post elsewhere in the forum as this seems to be the thread the issues are being addressed in, I can get an answer on the phone, but not emails ... !!??!!

"I recently tried to buy some tackle from the fishing warehouse and had a bit of a bad experience to be honest .. so this is just a heads up really from a customer service point of view!!!

I ordered some items via the webshop a chair and some other stuff on Sunday 29th July

Come Wednesday I called to see where the said items were .. only to be told, two of the items were not in stock (note. i hadn't been informed of this, despite sending off 3 emails at this point to the contact us form)

On Wednesday the unknown member of staff .. stated he would send the items out that day or at the lastest Thursday to arrive today 3rd August. (I decided on a slightly more expensive chair which was in stock)

I phoned today (friday 3rd Aug) spoke to Les to ask when the products would be arriving only to be told they wouldn't be, as they hadn't been dispatched !!!

I have now requested a full refund which I am informed will be back on my credit card in a few days ...

Hopefully it will be !!!

Im not being especically critical here and as long as I get my refund processed at a decent speed all will be well but from a customer service, response to customer enquires this has been a bit of a mess

I'd like to think someone may respond to these queries here ... but maybe not based on my experiences of responses to emails

i'm sure i may be an isolated case!"

What would be nice is a better email system whereby confirmations of refunds, confirmation of items being out of stock went out fast-ish after all as the banner above this post states "We only sell tackle we stock"

I also sent my request for a refund in writing and cc'd myself in on it, but like the other 3 emails asking where my items were .. no response, in a world where "Calls are not recorded for training purposes" theres no comeback on what people say verbally

What should be noted was that I literally stayed in the house the whole week waiting for these goods to arrive by courier! when I could have been doing other things!!!!

By the way Paul .. ive only just seen this post so couldn't PM you ... If i use the shop again and run into similar problems I will . In fact I think I will just to make sure my refund is being processed if thats ok !

I'll get onto this straight away...very concerned, although I do know that BT screwed up the shops internet access for a fortnight which meant a big back-log of orders and a breakdown in stock control.....

Despite this, it's not satisfactory, so rest assurred I'm on the case!

thanks Paul!

Both of these problems were resolved over a week ago, I understand...

Yeah the money was refunded as promised within 3 days or so Paul thanks .....

I think the lesson here is confirm the items are in stock first and place the order via telephone if you can instead of the web !!! it seems to work that way more efficiently !!

Why are my message deleted?? why cant fishingwarehouse give me an ansvar about my order?? i have written a dusin messages and no answer, maybe you should cancel the order the order number is 9933.

I will forward this on to the shop.. If you had given me your order number in the first place this would have been sorted..

FW members and customers have my personal guarantee they can always rely on...

Oke thank you fore the ansver i just want to cancel the order 9933.
Kind regards Michael Pedersen

Whoa...you only ordered the goods on the 28th January, they were sent to you today on the 31st Jan to Denmark....

You didn't pay for same day delivery...so what is the problem?????

Your original complaint was dated the SAME DAY as your order!!!!

So the order have been send to my address in denmark??
Then its my mistake sorry mate..Ithought that there where problems when i didt get ba respond on e mail

Hi Paul do you think you can send me and order confirmation to my e mail??? my adress are michaelrema@ofir.dk.
And again sorry fore the misunderstanding from my side:-)
I look forward to recieving my new rods:-)
Nice weekend

All is well that ends well...

enjoy your rods and the other goods...happy carping!

Hey paul i have a huge problem with my order number 11626.
i have recieved an e mail that the ammuont off the order have been charded from my account 5 times thats over 1700 pounds instead of 350.
when will the 1450 pound be refounded to my card??
i need to give the message further to my bank before going on holiday to spain..
Michael pedersen

Michael, that's crazy I will sort this out now!.....

Please read the reply from the FW Shop below:

"Hi Paul

There was a problem with duplicate Protx payments which we picked up the next day from the daily transaction statement in this customers case. The 4 refunds were made within an hour of us being aware and a note put on his account at the same time notifying him of the situation.

If you look at the refund list below including Michael's, Daniel Bennet,Peter Carlton & Paul Taylor were also impacted. I trolled through all this months detailed transaction list and also found 3 more duplications which were refunded yesterday.

Needless to say we raised an immediate ticket with Protx technical support team and yesterdays transactions (29/4/08) show no duplications."

So Michael this is the SECOND time you have posted on this public forum completely false allegations against the good name of our shop and company. STOP IT PLEASE....

Sorry Paul i wasnt a critic off your shop.
i received the order today but the nash hooli gun landing net wasnt in it and it have still been taken off my account the 44.95 pounds..
hope for a respond
michael

Michael I am 150% certain the shop has informed you by e-mail, which I suggest you check.....

Hi Paul
Can you please help me with my order??
The parcel was promisseed dispathed on september the 22 end. and it still havent arrived.
Do you now wat the problem is??
im pretty worried as i am moving from my curruntly adrres in 2 weeks.
Thanks Michael

can you give me your order number and I'll contact the shop...

Hi Paul the order number are 14306.
If you can get me the parcel number i can try to track it down my self.
thanks michael

I believe all is well again, Michael....

not a problem really,just like to thank the teamshop for the last two of my bits n bobs orders i put thru and the rapid delivery times,kept well informed of my order n dispatch..also crackin discounts on end tackle and stuff came well b4 i expected ,so yes job`s a goood`n..cheers!!!

Dear Paul,
I have a problem: iv done order, and wan't to pay via paypal, but when i confirmed my order via your online shop, there was only blank screen.
please, remove my Order #17315, because there was a problem with paypal system or with your online ordering.
I ordered the same goods, but in the new Order #17318 and pay via "protx".

Thanks

Hi Fox-1 I am chasing this up for you....

Hi Fox 1, your first order was cancelled, no money was taken. You have been notified about your second order....

Any problems let me know straight away.....