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#307001 - 01/02/07 10:48 AM Order problems
Naldo New FW Member Registered: 01/02/07 Posts: 5	Hi FW. Sorry if this is in the wrong place. I made 2 orders on the 11th Jan, All the products arrived quickly, Thanks. Unfortunutly one item was missing and as of yet have not recieved this. Details are order # 1951 1 x Fox Fleece Jacket - Model: CPR038\|Fox Fleece Jacket - X Lar I have tried email and phone but have not been able to get any response. Thanks.
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#307137 - 01/02/07 11:25 PM Re: Order problems [Re: Naldo]
Paul Selman FW Managing Editor FW Top Poster Registered: 25/05/00 Posts: 11572 Loc: Etangs De Breton, North West ...	I'll relay this tomorrow to the chaps in the warehouse. I'm surprised you have been unable to get through, my apologies... _________________________ Keeping it Global Managing Editor, The Fishingwarehouse Ltd
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#307155 - 02/02/07 09:12 AM Re: Order problems [Re: Paul Selman]
Naldo New FW Member Registered: 01/02/07 Posts: 5	Originally Posted By: Paul Selman I'll relay this tomorrow to the chaps in the warehouse. I'm surprised you have been unable to get through, my apologies... Thanks for the reply, $\:\)$
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#307993 - 12/02/07 01:53 PM Re: Order problems [Re: Naldo]
Naldo New FW Member Registered: 01/02/07 Posts: 5	2 Weeks more and have STILL not recieved an Email Phonecall PM Or product!!!!!!!!!!!!!!!!!!!!!!
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#308002 - 12/02/07 06:20 PM Re: Order problems [Re: Naldo]
BRB Enthusiastic FW Member Registered: 01/02/02 Posts: 171 Loc: West Mids	I've also got problems. My order arrived ok, however the item broke on first use. It has been returned and replaced so no problem there. I've emailed twice about a refund of my return postage costs for faulty goods but no reply (in line with posted policy). They may be working with the manufacturer to sort it out but if they don't tell me that i can only assume i'm being ignored. Rubbish customer service.
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#308329 - 18/02/07 07:26 PM Re: Order problems [Re: BRB]
Paul Selman FW Managing Editor FW Top Poster Registered: 25/05/00 Posts: 11572 Loc: Etangs De Breton, North West ...	I have forwarded these issues to the shop> I'm sure everyone will be happy soon...D: _________________________ Keeping it Global Managing Editor, The Fishingwarehouse Ltd
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#308358 - 19/02/07 09:35 AM Re: Order problems [Re: Paul Selman]
Naldo New FW Member Registered: 01/02/07 Posts: 5	Thanks Paul... At nearly a month and a half, I am keeping my fingers crossed $;\)$
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#308575 - 22/02/07 01:04 PM Re: Order problems [Re: Naldo]
BRB Enthusiastic FW Member Registered: 01/02/02 Posts: 171 Loc: West Mids	Paul, thanks for trying however still no contact from the forum shop. I think it's fair to say I shan't be using them again, I would think Naldo won't and to be honest I think other potential customers reading this thread will be having second thoughts. Not a business to be associated with!
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#308625 - 22/02/07 09:34 PM Re: Order problems [Re: BRB]
Mike_Oxlongist FW Misogynist Star FW Member Registered: 15/02/03 Posts: 1349 Loc: Officially separated. Thank th...	Quote: Hi Rainbow66.. I have passed your complaint onto Swifty's website manager and asked for it to be dealt with as a matter of urgency. Unfortunately we have no control over Swifty's Tackle and complaints like this have led to us setting up a much better and more professionally-run shop ourselves, which should be live at the end of the month (ish) and over which we have total control.... Wew'll have a much better range of quality carp gear than Swifty's - and cheaper too! _________________________ Keeping it Global. Oh dear _________________________ Corduroy pillows - they're making headlines
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#308725 - 24/02/07 11:00 AM Re: Order problems [Re: Mike_Oxlongist]
Paul Selman FW Managing Editor FW Top Poster Registered: 25/05/00 Posts: 11572 Loc: Etangs De Breton, North West ...	Naldo has been e-mailed and telephoned several times about the Fox jacket which is out of stock. He has not replied to any of the mails or phone calls...we can't help him if he doesn't come back to us.... _________________________ Keeping it Global Managing Editor, The Fishingwarehouse Ltd
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