Thanks Justin,
No complex here I was just under the impression that as they (Swifty's) are the shopping partner for the site (and have been for quite some time) that some of the regulars may have used there service in the past.

As I said in an earlier post, I used them to support the site and as the prices are good.

You could be right though and perhaps not many members from here use them, or perhaps all the members that do use them have no issues with the items they order. I've used them a few times and only on the last occassion was there any need to try to contact them.

Frustration lead to this thread, not a desire to abuse or insult the store or the quality of goods offered nor the service provided, however they DO need to rethink the online customer support part of the site and perhaps increase the amount of checks to e-mail accounts (although none were bounced back so I don't think the accounts were full).

Anyhoo my issue is now resolved, thanks again for taking the time to read and respond to the thread (especially as you had no first hand experience of Swifty's). Hope you have no reason to get back in touch with whoever you decide to buy the new chair from.

Tight Lines.